Inhouse Mailshop Service – FAQ’S

Q: What is the cheapest postage that I can get on my mail piece?
A: Presorted Standard is the cheapest for letter size (6.25″ x 11.5″) and flat size.
Q: What are the minimum quantities required for each class?
A: 1ST PRESORT-500, PRESORTED STANDARD-200, STRAIGHT 1ST CLASS- NO MINIMUM
Q: What are the current rates for the most commonly used postage types?
A: Please view our current rates matrix.
Q: What is the maximum size a postcard can be and what class should I send it at to get the best postcard rates?
A: The maximum size a postcard can be is 4 ΒΌ by 6; the class you want to send a postcard this size is at 1st class presort.
Q: When can I use a US Postage Paid permit?
A: You must have a least 200 pieces to use a permit.
Q: Is there a deposit required to use a Postage Paid permit?
A: New customers must prepay services and postage. Once a credit application is completed and approved, services may be billed. Postage is always prepaid.
Q: Can you set up a Business Reply Card (BRC) for my mailing?
A: No, you must go through the post office.
Q: Do I need a return address on my mail pieces?
A: It is necessary to put a return address on your mail piece if you are sending it straight first class or first class presort. However, when sending presorted
standard it is not necessary; but it is strongly suggested.
Q: Should I add, “Return Service Requested” to my mailing?
A: Yes, it is an ancillary endorsement allowing you to update your database.
Q: Where can I find common, and not-so-common envelope sizes?
A: Please see our Envelope Guide reference and links to additional information.
Q: Do you have a price list?
A: No, because there may be variables that a client is unaware of, it is best to call for quote.
Q: What formats do you accept data in?
A: We accept data in excel, comma delimited, tab delimited, d-base, access, etc? If
your data is not in any of these formats give us a call and we will see what we can do.
Q: Can I email data?
A: Yes, data can be emailed to files@inhousemailshop.com
Q: If postage is cheaper than what was quoted does Inhouse Mailshop keep postage discounts or
is it passed to the customer?
A: Inhouse Mailshop passes the discount to the customer.
Q: If I purchase a list through you do I then own it?
A: No, list are rented.
Q: How do I know if my pieces need to be tabbed in order to be mailed?
A: It depends on the piece that you are going to mail. We suggest you call.
Q: What verification do I get that my pieces were mailed?
A: Every time we deliver a job to the post office, we receive a postage statement. The
postage statement has the quanity, postage amount, as well as the day the job was dropped. We will be happy to send a copy via fax or included with your invoice. However, make sure that you request it.
Q: What happens to my leftovers after the job is complete?
A: We can courier, or ups the leftovers back. However, you will be charged.
Q: Will Inhouse Mailshop pick up my mail pieces for me, if so will I be charged?
A: Yes, we can pick up your pieces for you. You will also be charged, depending on location of pick up and how many boxes.
Q: Do you take credit cards?
A: Yes, we except credit cards for services. NOT Postage.
Q: When do I pay postage for my mailing?
A: Postage is required up front from all of our clients.
Q: What is your turn times for mailings?
A: Our turn time is usually 3 days. However, depending on the quantity of pieces and if handwork is involved that could change.
Q: What are your hours?
A: Business hours are Monday through Friday 8:00am till 5:00pm.
Q: At what time do my materials have to be in to start the turn time?
A: First of all, all material and data have to be in to start turn time. If pieces are
in before 10:00am that day will count as day one, after 10:00am next day will start turn time.

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